If your order was placed in the last 16-60 days, and you have received an error from our website, please check your order number again very carefully. The Order ID is your Amazon order number for the product that you purchased from Dr. Tobias. If the order number is correct, and you still are receiving an error message, please open up a ticket and one of our friendly customer support agents will assist you further. Please ensure to include your Amazon order number in your message. Please note that our free bottle offer is valid only 16-60 days from the date of purchase.